Currently as B2B presales and as a former leader of advanced B2B technical support, my goal is to leverage my expertise and experience in managing complex technical issues and connections for the benefit of the company. I have extensive experience in leading operational and support teams. Working directly under the management team member, I have gained experience in report preparation, analysing large volumes of data, budget management, preparing variable rewards, annual bonus preparation, implementing employee pay grades, invoice approval, field work quality checks, and implementing and optimizing new processes that directly contribute to improving the company's operations. I also lead key stakeholders in the development of new internal programs that have enhanced the efficiency of all employees within the company.



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